This tool is aimed at helping firms identify the benefits, the dis-benefits, and business challenges they might anticipate from adoption of new technology.
Phase one comprises group work involving key actors (managers as well as those actually working in processes) examining the features of any given technology (what it actually does) and linking specific features (enablers such as data collection, performing tasks more quickly, eliminating some human tasks) to identifiable benefits. These changes are then linked, through structured discussion, to potential disbenefits (activities which may not be done so well) and the requirements for other actions (training, task restructuring, organisational re-structuring). The relationships between technology enablers, business changes, benefits and organisational objectives are mapped visually to foster any further discussion.
Once the benefits are identified they should be quantified as far as possible and then plans put in place to measure and track them over time. This begins by establishing existing process ’base-lines’, designing forms of measurement (directly or through ’proxies’) and then tracking how these accrue over time. Establishing baselines is a task in its own right – it is basically a form of time and motion study using a separate tool Benefits Tracking.
Target audience of the Benefit Identification tool:
A workshop format is used to implement this tool requires representation from staff across the firm. Suitable for small, medium and large firms at any stage of industry 4.0
Effort needed:
This tool is delivered in the form of a one-day workshop (requiring representation from staff across the firm and all levels of hierarchy)
Status:
The BI tool has been tested 18 times and in three countries (UK, Germany and the Netherlands) we are still awaiting some feedback from firms. Verbal feed-back from workshops has been excellent. Participants have expressed appreciation for the opportunity to think-through and talk about the implications of Industry 4.0 in practical terms and in particular the changes that they will need to make to the firm to exploit the technology. Visualising the issues in maps using post-its is particularly appreciated, as is working together as a mixed group.
